Multi-Year Accessibility Plan and Policies for The CableShoppe Inc (CSI)

This 2014-21 accessibility plan outlines the policies and actions that CSI will put in place to improve opportunities for people with disabilities.

Statement of Commitment

CSI is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

CSI is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

CSI will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

CSI will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:

• Provides training to all employees.
• New employees will be trained within a month upon hiring.

Statement of Commitment

CSI is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

CSI is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

CSI will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

CSI will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:

• Provides training to all employees.
• New employees will be trained within a month upon hiring.

Kiosks

CSI will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks:

• When the need arises that CSI will acquire self-service kiosks, CSI will ensure that it will adhere to the design and specifications of people with disabilities.

Information and Communications

CSI is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

CSI will take the following steps to make all new websites and content on those sites conform to WCAG 2.0, Level A:

• CSI will work to ensure CSI’s website and contents therein conform to WCAG 2.0, Level A.

CSI will take the following steps to make ensure existing feedback processes are accessible to people with disabilities upon request:

Review the existing feedback process and enhance the process to ensure that it is accessible to people with disabilities upon request.

CSI will take the following steps to make sure all publicly available information is made accessible upon request:

Identify all publicly available information and ensure that it is made accessible upon request.

CSI will take the following steps to make all websites and content conform to WCAG 2.0, Level AA by January 1, 2021:

CSI will work further to ensure CSI’s website and contents therein conform to WCAG 2.0, Level AA by January 1, 2021.

Employment

CSI is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, CSI will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

• CSI will put a piece of information on its website that when requested it will accommodate people with disabilities during the recruitment and assessment process.
• When people are hired, CSI will inform the newly hired employee(s) of the company’s policy for accommodating employees with disabilities.
• CSI will provide support to employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees within a month upon hiring.

CSI will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

• CSI developed a return-to-work policy for employees that have been absent due to disability. It will hold the concerned employee’s position reserved/filled up for him/her until such time that said the employee will inform CSI that he/she will no longer return to work at CSI, hence, said the position is deemed vacant/open to other applicants. Likewise, said the employee will be accommodated based on his/her current situation as long as CSI has the kind of job suited for his/her current capabilities.

We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account if CSI is using performance management, career development and redeployment processes:

• CSI will see to it that what is appropriate for people with disabilities will be done in terms of performance management, career development and redeployment processes.

CSI will take the following steps to prevent and remove other accessibility barriers identified:

• CSI will ensure that steps be taken to prevent and remove any other accessibility barriers as identified by the public, employees, and clients of CSI as required and requested.

Design of Public Spaces

CSI will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

• Outdoor public eating areas like rest stops or picnic areas
• Outdoor play spaces, like playgrounds in provincial parks and local communities
• Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
• Accessible off-street parking
• Service-related elements like service counters, fixed queuing lines and waiting areas

CSI will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces.

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

For More Information

For more information on this accessibility plan, please contact Geethika De Silva at:

• Phone: 416-293-3634
• Email: geethika.s@thecsi.com

Accessible formats of this document are available free upon request from:

• Phone: 416-293-3634
• Email:info@thecsi.com